Dover Fueling Solutions
Austin, Texas
2016 – Present
Diversified global company delivering innovative software, digital systems, and computing equipment.
Product Owner – Technical Lead
Lead development for payment software, IoT edge, cloud software. Direct team of software engineers and quality testers to build new software features performing all Scrum ceremonies including daily standups, sprint planning, grooming, demos and retrospectives following SDLC with continuous improvement
- Add new solutions and revenue streams for new DFS DX Platform release by designing, developing intelligent edge provisioning platform for IoT solutions and devices based on Microsoft Azure.
- Combine 3rd party factory process with our software process resulting in ~30 minutes less set up time per device resulting in ~$4 savings per device.
- Develop customer specific IoT solution in 3 weeks saving $5M at-risk sale as quick turnaround for sales.
- Lead cross-development teams architecting Cloud-to-Edge platforms using Proof of Concepts showcases leading to Statement of Works with major customers.
- Achieve PA-DSS security for electronic payment system EMV solution by prioritizing and addressing security issues meeting release timelines.
- Enable product quality turnaround and receive payment application certification enabling access to large convenience retail customers.
- Instituted security process improvement reducing program risks of missed steps and sequencing issues.
AT&T
Austin, Texas
Jan 2009 – Oct 2015
Publicly traded (NYSE: T) Fortune 500 company with 240K employees and $130B in annual revenue providing communication services in 225 countries and to nearly all Fortune 1000 companies.
Senior Product Manager Apr 2013 – Oct 2015
Managed Wi-Fi services business for major brand hospitality clients including Hilton, Four Seasons, Loews, Marriott, Hyatt. Created new lines of revenue related to Wi-Fi business and expanded sales with existing customers. Developed speed and payment features related to Wi-Fi services.
- Increased guest Wi-Fi speed from 1.5mbps to 3mbps and added new revenue for 3.8K+ Hiltons by releasing new software features.
- Improved customer feedback loop by starting cross-functional team reviews of services with major customers leading to Wi-Fi LAN management features and moving away from location-based services.
- Partnered with sales to exceed target by 11% by creating custom solutions for large hotel properties such as Atlantis and Disneyland.
Technology Project Manager Jan 2009 – Mar 2013
Directed and supervised $10M+ technology projects overseeing Engineering, Operations, Product cross-functional teams. Prioritized feature development, anticipated issues, and lowered program risks for organization using cost analytics.
- Solved install experience issue saving $3.1M/year in costs and added recurring revenue of $1.1M/year.
- Discovered issue creating action plan for product recall and fixed prior to larger release saving $14.4M.
- Led new practices for software teams to improve quality including bug triage and timeline contraction.
- Transformed device experience adding $100M+ internet and VoIP revenue while lowering device costs by 42%.
On to Training & Development
